FAQ About Shipping And Delivery

Q: Which shipping method do you use to dispatch the orders? 

A: We ship by UPS , DHL  and Fedex express shipping companies worldwide.

 

Q: How long will it take to receive my order?

A: Since most of our products are made to order, we process (make) the orders within 5-6 working days before shipment. We keep stock for some of our products like leather purse inserts, and we ship them within 24 hours after we receive the order. ( You can find shipping details on each product listing ) Delivery times after shipment varies according to the destination country:

3-4 Days to the United States

3-4  Days to Canada

1-2 Days to European Union / Non-European Union Countries

1-2 Days to the United Kingdom

3-4  Days to Australia

3-4  Days to Asia

 

Q: Can I get my order earlier in case of urgency?

A: It would depend on our workload. We try our best to ship the orders as early as possible. Contact us for your request.

 

Q: Do I need to sign for my order?

A: Yes, for security reasons express shipping companies require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout.

 

Q: Do you ship to PO Box / FPO - APO - DPO military addresses? 

A: Unfortunately, Express shipping companies do not make a delivery to PO box / FPO - APO - DPO military addresses. However, we can mail by postal service upon request.


Q: My order hasn’t arrived, can you help me?

A: Yes, if you have any problems with your order at all, just Contact Us, and we will help you to resolve your issue.

 

Q: Can the shipping company leave my package at the front door if I am not at home?

A:   We can not guarantee front door delivery with standard express shipping option as it is beyond our control. However, we can offer various handy and flexible delivery options by DHL on-demand delivery service which allows our customers to choose when and where to deliver the order. Contact Us to take the advantage of DHL on-demand flexible delivery.